UGI Message regarding the Coronavirus disease (COVID-19)
UGI is dedicated to promoting the safety of both its employees and customers, as it continues to monitor the evolving situation in the United States and Pennsylvania related to the coronavirus. UGI has disseminated information to its employees on best practices for preventing the spread of the coronavirus and has restricted employee business travel, as well as in-person business meetings wherever possible.
UGI is also cognizant of Pennsylvania Governor Wolf's recent order for all non-life-sustaining businesses to close their physical locations, and Maryland Governor Hogan similarly closing non-essential businesses. UGI asks that all energy suppliers making non-choice deliveries adjust accordingly and use best efforts to ensure that future supply deliveries match anticipated energy usage reductions due to business closures. Despite these constantly changing circumstances, UGI remains committed to delivering reliable, safe energy to its customers. Please contact UGI if you have any questions or concerns regarding contingency plans related to the coronavirus. UGI will post additional information on its energy management website as necessary and as it becomes available.
Please click this link to review UGI's COVID-19 Response Plan. This site will be updated as necessary and as the situation evolves.
Please send all inquiries to EDI-Gas@ugi.com
Please send all inquiries to EDI@ugi.com
UGI's Customer Service Center is available Monday through Friday, 8:00AM to 4:30PM.
EDI testing is typically performed on a quarterly basis. Each round of testing is limited to 5 natural gas and/or electric Choice Suppliers.
No, however a customer designates whether or not they want to switch suppliers.
The enrollment will take effect with the next meter read cycle, depending upon date received. Please see section "EDI" for detailed information.
Yes, a customer can rescind a pending enrollment within 5 business days of enrollment receipt. If the customer wishes to stop a pending enrollment after the 5-business-day window, they must contact the pending Supplier to request a drop.
No. Customers on UGI's Customer Assistance Program (CAP) are not eligible for Choice.
If a customer moves to a new premise, they will keep their account number unless there is an overlap in service dates.
No. A Supplier only provides service to a customer at a specific address.
Yes. If it is for a POR plan, UGI will calculate the budget bill for both UGI's and the Supplier's portion. If it is for a non-POR plan, UGI will calculate the budget bill for UGI's portion only.
UGI utilizes an Excel spreadsheet template that is provided to active Suppliers upon completion of EDI testing.
There is no limit to the number of rate plans that can be set up with UGI. Typically, rate plan uploads are processed within 1-2 business days. However, please note that, per the UGI Utilities tariff, UGI has 15 days to honor these requests.
Suppliers can be begin enrolling customers one day after the effective date of the rate plan which will be confirmed by UGI via email.
No. Bill line items will include commodity, PA sales tax, and customer charge if applicable. For further customization, please review our Bill Enhancement Options document.
No. This must be handled between the customer and the Choice Supplier.
Yes, it is the last date of the billing cycle.
All commodity is billed in CCF.
Please send all inquiries to EDI-Gas@ugi.com
Suppliers should have the customer reach out directly to UGI's customer service center at (800) 276-2722. Our call center representatives will open a case to have someone take care of the customer's concerns.
Suppliers can expect usage to be sent within one month after the read date for the current billing period. Please note that it may take one full billing cycle after the bill date for usage to be sent.
Two originals of the fully executed POR Agreement and a notarized Affidavit from a company officer of the Choice Supplier attesting to the representation and warranty set forth at Section C paragraphs 4 and 5 of the POR Agreement must be submitted to UGI. These documents can be found under Supplier Information Choice Transportation Supplier Registration Information.
UGI will submit payments on the purchased receivables to the Supplier on a daily basis forty (40) days following the customers' billing date.
With the execution of the POR Agreement, suppliers elect to serve either their residential customers, commercial customers, or both on POR rate plans. All residential customers are POR-eligible. Commercial customers with annual usage of 1,000 MCF or less are POR-eligible. Commercial customers whose annual usage exceeds this threshold must be enrolled in a non-POR rate plan or be dual-billed.
Yes, all POR-eligible customers that the Supplier has agreed to serve per the Agreement executed must be enrolled in POR rate plans.
The indicator will be the same as it was on the original bills.
The purchase amount will be equal to 97.78% for Residential amounts billed (inclusive of applicable sales taxes) and 99.62% for Non-Residential amounts billed (also inclusive of applicable taxes).
No. UGI only purchases the receivables of those customers who are on a POR plan code. All receivables must be free and clear of all liens, claims, and encumbrances. Any unpaid balances from a customer's non-POR plan code will continue to show on the customer's bill for the next sixty (60) days from the last bill date of the non-POR plan code. If, after that period the customer still has an unpaid balance, it will be removed from the customer's bill and written off. At that time, it becomes the Supplier's responsibility to collect payment.
UGI uses a method to calculate customer load by calculating a Base Load Factor (Estimated Domestic Usage or EDU) and Variable Load Factor (Degree Day Usage) using 3 years of bill history when available. These are calculated as follows:
EDU (ccf/day) = Summer Usage / # of Summer Billing Days.
Note: Summer selected bills are those with read dates June 21st through September 20th
DDU Winter (ccf/HDD) = Total Winter Usage - (EDU x # of Winter Billing Days) / Total Experienced Winter Heating Degree Days.
Note: Winter selected bills are those with read dates December 21st through March 20th.
These factors can then be used to calculate a Daily Peak Load for the customer as follows:
Peak Load (ccf/HDD) = DDU x (# Peak Day Heating Degree Days) + EDU
Note: UGI publishes the DDU and EDU factors on the Choice Customer Eligibility Lists, which are available on the UGI Energy Management website by selecting Choice Choice Customer Eligibility Lists from the left toolbar. The factors can be found in columns BI and BJ. Please note that EDU is listed in ccf per 30 days and DDU is listed in cf/degree day. Some customers may opt out of having their information shared so this list is not comprehensive.
Key PDDR Terms
# Peak Day Consolidated Heating Degree Days (HDD): 69.6
Total Experienced Winter Heating Degree Days: Three years of files with Experienced Heating Degree Days are available on the UGI Energy Management Website by selecting LDC System Info Degree Day Information from the left toolbar. Once you open the Degree Day files, sum the Experienced Degree Days for the three-year winter billing periods for each customer.
Suppliers should receive an EDI 850 transaction each morning containing their DDR. Choice Suppliers can also access their DDR on the Energy Management Website by logging in through the Secure Login menu option and then navigating the menu under Nominations and selecting DDR Inquiry.
DDR is typically transmitted via an EDI 850 transaction by 8:15 AM, EST. DDR is posted to the Energy Management Website at this time as well.
Yes, the DDR should be adhered to by pipeline. Pipeline percentages that are used to calculate DDR by pipeline are supplier specific and are circulated in the monthly choice supply allocation email from the Gas Supply Team.
The Gas Supply Team emails supplier specific monthly choice supply allocations prior to the start of the new month.
This information can be found on the UGI Energy Management Website on the left navigation bar under Supplier Information Collaborative Presentations.
By 9 AM, EST for the next gas day.
Annual release term from November 1st through October 31st.
Monthly (Texas Eastern takes the swing every month).
Yes, capacity that is released each month must be accepted.
During the winter season, which spans from November through March.
By 2:00 PM, EST for the next gas day.
Peaking supply allocations are automatically system generated when the DDR is greater than the sum of the max bundled sale and firm transportation allocations (capacity release + delivered supply). Every morning suppliers should check for any peaking supply allocations for the next gas day. There are no ratchets for peaking supply allocations.
UGI will buy back the supply at 90% of the lowest Gas Daily Low for the month in question. The following indices are used by Company:
|Company||Gas Daily Low Index|
The capacity release rates are based on UGI's weighted average cost of capacity. Please note that releases on Transco, Columbia and Tennessee are fixed at $30/dth/month for the whole year. The Tetco release rate is calculated monthly based on the weighted average cost of capacity and the fixed Transco, Columbia and Tennessee release rates of $30/dth/month. Please visit log into the Secure portion of the Energy Management Website, followed by Gas Consolidation Choice Projected Demand Rates.
The delivered supply baseload must be entered at least 3 business days prior to the start of the new month by 2 PM, EST to lock in IFERC pricing. If less delivered supply is used than what was baseloaded, UGI will buy-back the shortfall at a lower rate.
The fixed bundled sale pricing is calculated based on April-October average monthly index PLUS transportation costs into and out of storage.
This information can be found on the UGI Energy Management website under Supplier Information
Choice Pricing Bundled (Winter-Only).
The following indices are used for pricing purposes:
|Weighted Average %||Price Area||Storage Field|
|65%||TCO Pool||TCO FSS|
|29%||Transco Z4||Transco GSS|
|6%||TETCO M2||TETCO SS-1|
Peaking pricing is available on the UGI Energy Management website on the left toolbar under Supplier Information
Choice Pricing Peaking (Winter-Only).
The following indices are used for pricing purposes:
|Weighted Average %||Price Area|
|84%||GDA Tetco M2 Dlvd Pricing|
|16%||GDA Station 65 Dlvd Pricing|
Choice customer imbalances are not cashed-out; rather, they are smoothed out over the summer months via a DDR adjustment.
Choice balancing fee calculations can be found in the UGI Utilities, Inc. - Gas Division Gas Tariff No. 7.
Please see Section 10. Rate AG - Aggregation Service of the UGI Utilities, Inc. - Gas Choice Supplier Tariff No. 7S.
In order to be considered a Major Account customer, a customer must have:
Please contact LCBGroup@ugi.com for any Major Accounts related questions.
Please contact EDI-Gas@ugi.com for any EDI or Choice transaction related questions.
Yes, the PA PUC maintains a list of active licensed suppliers on their website.
Yes, the PA PUC maintains a document of the necessary forms and information needed to become a Natural Gas Supplier on their website.
A supplier's customers will be pooled together based on their delivery region and elected balancing services.
UGI may require daily and/or monthly balancing, depending on the rate schedule and customer's elected balancing services.
Yes, suppliers may transfer monthly imbalances for a fee of $125 per transaction. Daily imbalance transfers are not supported.
The Non-Choice Transportation (Major Accounts) Nomination Procedure can be found here: Nomination Procedures.
There will be no changes to the delivery rules by rate district and no changes to the pooling and balancing rules.
The delivery rules, effective 11/2020, can be found on Page 20 of our most recent supplier collaborative presentation held on August 16th, 2019.
Note that any future rate case filings could result in changes to these delivery rules. Please contact the Major Accounts team with any specific questions.
Nomination Deadlines can be found here: Deadlines.
Daily telemetry is required for proper balancing to occur. For existing customers without it, UGI will be installing this equipment so that effective 11/1/2020, all customers will have daily telemetry and will be transitioned to a calendar month billing cycle.
Please see Section 22 of the UGI Utilities, Inc. - Gas Division Gas Tariff No. 7.
As approved by the PA PUC, UGI bills a capacity charge to Rate DS customers for the reservation of primary firm pipeline capacity. UGI will procure and maintain in its supply portfolio the projected Rate DS customer demands up to the aggregate contracted level of firm service, the Maximum Daily Quantity (MDQ). The capacity charge is based on the weighted average cost of upstream pipeline capacity, which is recalculated monthly and is billed monthly as a function of each Rate DS customer's MDQ.
A list of customer accounts and their supply region can be found by logging into the secured site and clicking the following menu path: Supplier Information Customer Information Major Account Customer List
Customers and their suppliers are encouraged to utilize UGI's Transportation Customer Portal for access to historic usage data: Supplier Information Customer Information Delivery & Usage History